Staff Support Helpline

If you need a safe space to talk about any difficulties you might be facing, we are here as an anonymous (if you want to be) and confidential service. We can even be a listening ear on the end of the phone. You may be feeling anxious, depressed, worried, all of which are totally understandable emotions. Research has shown that as many as 1 in 4 social care and health staff are feeling these emotions as well. You are not alone. This confidential service is provided by a local charity, Lifecraft.

You can be assured that the highly trained members of staff who take your call are on hand to listen and can guide you to local support services that might be right for you. The helpline can even refer you to our Relate support service if you are having relationship issues, Psychologists for an assessment or our vocational service.

Call our dedicated Staff Support Line (0808 801 0377) Monday – Friday, 11am - 7pm.


Chat with us online

It is also possible to chat with us online via our webchat service.  We are open at various times during the day between the hours of 11am and 7pm, Monday to Friday.  If there is an agent free the webchat icon on this page will show that we are open.

Webchat is limited to 30-minutes per person to make sure that we can support as many people as possible.  If you are on a chat and leave the conversation for more than 5 minutes the chat will unfortunately need to be closed.

When you first access our webchat you will be asked for your email address.  This data will not be used to identify you or to contact your employer, but will help us to understand how many times people return to use the service.  You will also be given a unique code that you can use if you want to continue the chat on a different occasion.

Staff Wellbeing Support (Callback)

If you are feeling worried about your mental health and want to discuss this with a trained mental health professional, you can self-refer to our support service for a psychological assessment.

How it works:

  1. You complete the self-referral form which books you a callback at a time and date of your choosing.
  2. The appointment is confirmed by email
  3. The call lasts approximately one hour, during which an assessment is carried out
  4. Next steps for your support are agreed with you
  5. Any relevant referrals are made and/or future calls booked if required
  6. About four weeks later, there will be a follow-up call to see how you’re doing.

Callbacks are usually available from 8-9am, 9:30-10:30am, 12-1pm, 5-6pm and 6-7pm weekdays.

Staff Wellbeing Support (Callback)

If you are feeling worried about your mental health and want to discuss this with a trained mental health professional, you can self-refer to our support service for a psychological assessment.

How it works:

  1. You complete the self-referral form which books you a callback at a time and date of your choosing.
  2. The appointment is confirmed by email
  3. The call lasts approximately one hour, during which an assessment is carried out
  4. Next steps for your support are agreed with you
  5. Any relevant referrals are made and/or future calls booked if required
  6. About four weeks later, there will be a follow-up call to see how you’re doing.

Callbacks are usually available from 8-9am, 9:30-10:30am, 12-1pm, 5-6pm and 6-7pm weekdays.

Counselling Service

If you feel like you need a confidential counselling service independent of your employer; you now have a different offer available.

We know that the offers provided by your employers are confidential and your employers are not informed of what goes on in Counselling, but some people tell us that they worry about this. Our new service is even at arm’s length from the Staff Support Hub and your employer.

Counselling services are available for all the health and social care staff working in Cambridgeshire and Peterborough, this includes members of the third sector who work in Health and Social Care. We appreciate that some employers already offer similar provisions but others don’t. This offer is not in competition with your employer’s offer if they have one, it is complementary.

What do this New Counselling Services offer?

An initial assessment by a qualified counsellor and up to 6 free Counselling sessions.

You will be contacted by the service provider within 5 working days to arrange your assessment. This individual service is operated for the Staff Support Hub by Relate Cambridge.


Relationship Counselling

We are hearing about personal relationship challenges that Social, Healthcare staff and volunteers across Cambridgeshire and Peterborough are facing, be it because of the Covid-19 pandemic or otherwise. We are working in partnership with local charity, Relate Cambridgeshire, to provide free relationship and family counselling that is totally confidential. This package can either be as a result of damaged relationships with partners or other family members.

How it works:

  1. You call the helpline (0808 801 0377) requesting a referral to Relate
  2. Within 3 working days you will be contacted by Relate to book your initial relationship assessment
  3. Up to 6 relationship counselling sessions will be booked as soon as a slot is available and once you are assessed as suitable for Relate’s services.

To have a confidential discussion about need and to access the funded sessions, please contact the Staff Support Line (0808 801 0377) between 11am – 7pm, Monday to Friday.

Sickness Call Back

This service is for any manager to refer a member of their team who has been off sick for 7 days or more. These calls are outside of and additional to your normal Occupational Health referral process. The calls are confidential and are aimed at providing support to the member of staff. If it is helpful for the individual who is off sick, we can make referrals to a range of support dependent on the reason for the sickness.

The calls can provide:

  • Emotional support, giving someone independent to talk to, particularly as many staff are off work because of stress.
  • Make priority referrals to the Staff Mental Health Service, IAPT or the Vocational Support service which can assist the member of staff to return to work.

How it works:

  1. If the line manager wishes to make a referral for a sickness callback, they first need to gain agreement from the member of staff concerned.
  2. Complete and submit the electronic referral form
  3. The member of staff will receive a supportive phone call from a member of the Helpline staff.
  4. Unlike Occupational Health referrals, the line manager will not receive any information or feedback of what was discussed in the call.

Sickness Call Back

This service is for any manager to refer a member of their team who has been off sick for 7 days or more. These calls are outside of and additional to your normal Occupational Health referral process. The calls are confidential and are aimed at providing support to the member of staff. If it is helpful for the individual who is off sick, we can make referrals to a range of support dependent on the reason for the sickness.

The calls can provide:

  • Emotional support, giving someone independent to talk to, particularly as many staff are off work because of stress.
  • Make priority referrals to the Staff Mental Health Service, IAPT or the Vocational Support service which can assist the member of staff to return to work.

How it works:

  1. If the line manager wishes to make a referral for a sickness callback, they first need to gain agreement from the member of staff concerned.
  2. Complete and submit the electronic referral form
  3. The member of staff will receive a supportive phone call from a member of the Helpline staff.
  4. Unlike Occupational Health referrals, the line manager will not receive any information or feedback of what was discussed in the call.

‘Remain In’ and ‘Returning to Work’ Support

We are helping anyone from Health & Social Care, who has suffered illness, injury or disability, and who has been off work due to illness for 2 weeks or longer, to return to or remain in their job. The service is also suitable for those who have frequent short term sickness absence (return to work support) and for those members of staff who are feeling unwell or burnt out but are still in work (work retention). This service is provided by our team of Occupational Therapists who are able to carry out a “whole person” assessment, including job demands, and provide relevant support and recommendations to the staff member and manager (with consent) based on this.

With your consent, we will liaise with other services also involved in supporting you such as in-house occupational health services, GP or mental health services. We do not seek to duplicate the role of these services, instead, complimenting and enhancing them.

How it works:

  1. Referral by self or management by completing the referral form
  2. The assessment is made via telephone, video call or in person
  3. The support plan will be agreed with you and may include the following:
    1. further job demand analysis or workplace evaluation
    2. advice and support for self-management of health conditions
    3. workplace modifications
    4. recommendations on adjustments to work pattern or environment
    5. referral to other services (e.g. mental health services)
    6. health advice relevant to returning to work
    7. support to liaise with line manager/supervisor on return to work
  4. Follow up support is discussed and agreed. Typically, 4-6 sessions are required but this can be flexible.

Our Community

We are all working within a diverse community and we want to make sure we are reaching everyone.

The support that we provide is intended to be fair, respectful, and accessible to all. If you have any concerns or suggestions as to how we are operating, please feel free to let us know by emailing: staffsupporthub@cpft.nhs.uk.

Our Community

We are all working within a diverse community and we want to make sure we are reaching everyone.

The support that we provide is intended to be fair, respectful, and accessible to all. If you have any concerns or suggestions as to how we are operating, please feel free to let us know by emailing: staffsupporthub@cpft.nhs.uk.

Online Support Forums

Working in care and health services can be tough on the emotions, and the covid pandemic has only increased that impact.

We offer a safe space for supportive group discussions that are led by our team of qualified therapists and psychologists. For example, we hold monthly forums on specific discussion topics such as the effects of Covid on our daily lives.

In addition, we can provide a forum for specific groups such as GP, administration and clerical staff to share ways of managing during the working day, especially when dealing with abuse from the public.

All forums are published on our Eventbrite page.

If you have any ideas for topics or groups you would like to suggest, please get in touch by emailing: staffsupporthub@cpft.nhs.uk.

Online Webinars

We have a series of supportive wellbeing webinars hosted by our team of experts on a range of topics. Usually lasting for an hour, we will share ideas, tips and best practices as well as providing you with an opportunity to ask questions and actively participate in the events. We attempt to host these events at a variety of times during the day to allow for shift workers to attend.

Previous topics have included:

  • Managing Stress
  • Managing Fatigue
  • Sleep for Wellbeing
  • Post (long) Covid
  • Wellbeing Conversations for Managers
  • Back to Normal?
  • Mindful Wednesdays
  • Menopause Support
  • Financial Wellbeing
  • Dealing with Domestic Abuse and Sexual Violence

If you would like to make any suggestions on subjects you would like us to hold webinars on, please get in touch by emailing: staffsupporthub@cpft.nhs.uk.

Online Webinars

We have a series of supportive wellbeing webinars hosted by our team of experts on a range of topics. Usually lasting for an hour, we will share ideas, tips and best practices as well as providing you with an opportunity to ask questions and actively participate in the events. We attempt to host these events at a variety of times during the day to allow for shift workers to attend.

Currently we have the following subjects on offer:

  • Managing Stress
  • Managing Fatigue
  • Sleep for Wellbeing
  • Post (long) Covid
  • Wellbeing Conversations for Managers
  • Back to Normal?
  • Mindful Wednesdays
  • Menopause Support
  • Financial Wellbeing
  • Dealing with Domestic Abuse and Sexual Violence

If you would like to make any suggestions on subjects you would like us to hold webinars on, please get in touch by emailing: staffsupporthub@cpft.nhs.uk.

Support for Managers

Leaders need support too! Often the ‘go to’ people of departments by staff, colleagues and higher management, it’s understandable that we are hearing of stories of stress and ‘burn out’.

Keeping a team and department running often takes its toll so we are here to support you and your wellbeing too.

We are hosting events aimed to support you and your everyday working life, such as how to have good mental health and wellbeing conversations with your team, managing sickness absences or wellbeing issues and information and advice on supporting employees with common health conditions.

See our Eventbrite page for webinars and forums targeted at managers.

Support for Teams

We’re so proud of what we do and just want to do it more! There are 50,000 people working in the Social and Healthcare sector and we aim to reach you all. If you’re reading this, we’re part way there. Please help us to help you. We would like to come to your organisation either face to face or online, to provide you with an introduction to the Staff Support Hub and explain what we can offer. Alongside this, we would like to offer you our support when there may be difficult conversations to be had amongst colleagues.

Contact us by emailing: staffsupporthub@cpft.nhs.uk, to find out more, or to book a suitable time.

Support for Teams

We’re so proud of what we do and just want to do it more! There are 50,000 people working in the Social and Healthcare sector and we aim to reach you all. If you’re reading this, we’re part way there. Please help us to help you. We would like to come to your organisation either face to face or online, to provide you with an introduction to the Staff Support Hub and explain what we can offer. Alongside this, we would like to offer you our support when there may be difficult conversations to be had amongst colleagues.

Contact us by emailing: staffsupporthub@cpft.nhs.uk, to find out more, or to book a suitable time.

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